Date: 23/08/2016

 

 

This is to certify that Gordon Cox was working with Trinity Biotech Plc at Bray, Co Wicklow, Ireland as a Full-Time employee since Jan 19, 2009 to Jun 30, 2016 as an ICT Support Engineer.

 

Employees Roles and responsibilities

1. Research about software and hardware issues for and identify the solutions.
2. Diagnose and troubleshoot technical issues like, account setup and network configuration and maintenance
3. Ask users about the targeted questions to quickly understand the root of the problem and solve the problem
4. Way the computer system issues through to resolution, within limit time bound
5. Properly mount the unresolved issues to find the fixed internal teams (e.g. software developers)
6. Reference to the internal database and external resources to provide correct solutions
7. Draw up and manage the various issues at one time
8. Follow up with clients to ensure their IT systems are fully functional after troubleshooting is done
9. Prepare accurate and timely reports about the problems and solutions
10. Document the technical knowledge in the form of notes and manuals for guidance
11. Install and configure the computer hardware, software, systems, networks, printers and scanners if found any crashed maintain
12. Responding in a timely manner to service issues and requests about the problems and errors.
13. Providing technical support across the company also the repairmen and replacing the equipment

Sincerely yours,
Mr Nicccos,
Manager